betjtb Privacy Policy
betjtb places the highest importance on protecting your personal information. This policy clearly describes how we collect, use, and protect your information.
betjtb ("we", "our", or "platform") is a trusted online gaming and sports betting service provider in Bangladesh. We respect the privacy of our users ("you" or "your") and are firmly committed to protecting their personal information. This privacy policy will inform you about what types of information betjtb collects, the purposes for which it is used, the conditions under which information may be shared with third parties, and the steps we take to protect your information.
By using the betjtb platform, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any term, please refrain from using the platform.
1 Scope and Types of Information Collected
betjtb collects various types of information while you use the platform. This information is divided into two main categories:
1.1 Personal Information Provided Directly by You
When you create an account on betjtb, conduct transactions, or contact us, the following information may be collected:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport number (for identity verification)
- Financial transaction information (bKash, Nagad, Rocket, or bank account details)
- Address and postal code
- Messages sent in live chat and the content of support requests
1.2 Technical Information Collected Automatically
The following information may be collected automatically while you use the platform:
- IP address and device identifier information
- Browser type, version, and operating system
- Site browsing activity, pages visited, and session duration
- Information obtained through cookies and similar tracking technologies
- Referral source (where you came from when you arrived at the platform)
2 Purposes for Using Your Information
betjtb uses your personal information only for the following legitimate purposes:
2.1 Account Management and Identity Verification
Information is used to create your account, confirm your identity, verify your age (to ensure you are 21+), and provide secure access to your account.
2.2 Processing Financial Transactions
Relevant financial information is used to smoothly complete your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
2.3 Providing Customer Support
Information is used to resolve your issues, answer inquiries, and manage 24/7 live chat support in Bengali.
2.4 Security and Fraud Prevention
Technical and behavioral data is analyzed to prevent unauthorized access, fraudulent activity, and money laundering.
2.5 Improving Service Quality
Aggregated and anonymized data is analyzed to monitor platform performance, fix technical issues, and improve the user experience.
2.6 Communication and Notifications
To send important account updates, security alerts, and relevant promotional information — but only if you have given your consent.
3 Information Sharing and Third Parties
betjtb never sells your personal information for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Only the necessary information is shared with trusted third parties for payment processing, identity verification, technology infrastructure, and cybersecurity services. These partners work only under betjtb's instructions and do not have the right to use your information for their own purposes.
3.2 Legal Obligations
Information may be disclosed if required to comply with a court order, a lawful request from a government authority, or applicable law.
3.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. In such cases, we will notify you in advance.
4 Cookie Policy
The betjtb website uses cookies and similar technologies. Cookies are small text files stored in your browser.
4.1 Essential Cookies
These cookies are essential for the platform's core functionality — maintaining login sessions, verifying security tokens, and remembering your preferences. They cannot be disabled.
4.2 Functional Cookies
These cookies are used to personalize language preferences, display settings, and the user experience.
4.3 Analytical Cookies
These cookies collect information to understand which parts of the site are used most and how users navigate the platform. The data is analyzed in anonymous and aggregated form.
You can control cookies by changing your browser settings. However, disabling essential cookies may limit some platform functionality.
5 Data Protection Methods
betjtb follows industry-leading standards to protect your information. Our technical and organizational security measures include:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
- Secure Data Storage: Stored sensitive information is kept in an encrypted state. Passwords are never stored directly — they are kept only in a secured hash format.
- Access Controls: Only authorized staff have access to your information, and every access is logged.
- Regular Security Audits: Regular internal and external security tests are conducted to identify vulnerabilities in our systems.
- Two-Factor Authentication: A two-step verification method is available to strengthen account security.
- Secure Payment Processing: All financial transactions are handled through PCI DSS compliant payment gateways.
However, no method on the internet is 100% secure. Therefore, you are also requested to keep your account password confidential and not share it unnecessarily.
6 Data Retention Period
betjtb retains your personal information only for as long as necessary. The retention policy by specific category is as follows:
6.1 Account Information
Information is retained while your account is active. After account closure, information necessary to meet legal obligations is kept for a set period.
6.2 Transaction Records
Financial transaction information may need to be retained for an extended period for accounting, auditing, and legal compliance.
6.3 Communication and Support Records
Records of support conversations are retained for a limited time to improve customer service quality and resolve disputes.
Once the set period has ended, information is securely deleted or anonymized.
7 Your Rights
betjtb believes that you should have full control over your own information. To that end, we provide you with the following rights:
- Right to Know: You can request to know what information we are storing about you.
- Right to Correction: You can request a correction if there is any error in your information.
- Right to Deletion: In certain circumstances, you can request that your personal information be deleted, though this may not be possible where there are legal obligations.
- Right to Restrict Use: You can ask us to limit the use of your information for specific purposes.
- Right to Data Portability: You can request to receive your information in a portable format.
- Right to Opt Out of Marketing Communications: You can stop receiving promotional messages at any time.
To exercise any of the above rights, please contact us through the contact details listed below. We will generally respond to requests within 30 days.
8 Protection of Minors
betjtb strictly prohibits registration and use by anyone under the age of 21. We never knowingly collect personal information from minors.
If we receive any information indicating that someone under the age of 21 has created an account, we will immediately suspend that account and delete the associated information.
If a parent or guardian believes their child's information has been collected by mistake, please contact us immediately.
9 Policy Changes and Updates
betjtb reserves the right to change this privacy policy from time to time. In the event of a change, we will take the following steps:
- The "Last Updated" date at the top of the policy will be changed.
- For significant changes, a notification will be sent to the registered email address.
- If you continue to use the platform after the changes, you will be considered to have agreed to the new policy.
It is therefore recommended that you review this page regularly. The most current privacy policy will always be available on this page.
10 Contact Us
For any questions, concerns, or requests to exercise your rights regarding the privacy policy, please contact us:
This privacy policy applies to all services on the betjtb platform. To view our other policies, visit the Terms and Conditions and Responsible Gaming pages.